Urban Property’s Terms of Use

Updated March 2024

1 INTRODUCTION

Urban Property Group is an Australian property group, with an integrated development, and asset management capability. Urban Property Group’s operations are principally located in Australia’s city of Sydney. Our key activities include:

Asset management: Urban Property Group owns and manages assets across the office, residentia and retail sectors;

Development: Urban Property Group also develops commercial, retail and residential assets, including their construction. Urban Property Group recognises the importance of privacy and is committed to protecting individuals’ personal information. This Policy details how Urban Property Group handles personal information in accordance with the Privacy Act and the Privacy Principles. This Policy sets out the kinds of personal information we collect, how that information may be used, and under what circumstances it may be disclosed. In this Policy, “you” and “your” refers to any individual about whom we collect personal information.

This Policy does not apply to certain types of information which are not covered by the Privacy Act, including certain employee records in relation to our current or former employees. However, where the personal information we have collected in relation to current or former employees is within the scope of the Privacy Act, this Policy applies to that personal information.

2 COMPANIES COVERED BY THIS POLICY

The Urban Property Group, comprising Auspat International Pty Ltd, Conceptual Investments Pty Ltd, Mave Investments Pty Ltd and SGE Group Pty Ltd and their respective controlled entities (collectively “Urban Property Group”, “we”, “us” or “our”) are subject to the Australian Privacy Principles (Privacy Principles) contained in the Privacy Act 1988 (Cth) (Privacy Act).

3 COLLECTION OF PERSONAL INFORMATION

The kinds of person information we collect

Personal information is any information (including an opinion) which can be used to identify you. The types of personal information that Urban Property Group collects about you will depend upon what dealings you may have with Urban Property Group.

Examples of where Urban Property Group may collect and hold your personal information include, but are not limited to, situations where you:

Interact with us in a professional or commercial capacity, including as a customer, a contractor or a business partner;
Purchase, or express an interest to purchase, an Urban Property Group home or apartment, (for example, when entering into a sale and purchase agreement, or when responding to requests for information about an Urban Property Group home or apartment);
Register or subscribe for electronic newsletters (in person, at one of our shopping centres or online) customer loyalty programs, competitions or promotions run by Urban Property Group;
Hire mobility equipment in a Urban Property Group managed shopping centre;
Enter a Urban Property Group managed shopping centre, building or car park (for example, our camera surveillance systems (commonly referred to as CCTV) may collect footage or still images of individuals and vehicles as well as licence plate details for safety and security purposes);
Visit our sites, offices or other Urban Property Group managed buildings, where you may be required to register before entry for building safety and contact tracing purposes;
Park in a Urban Property Group managed car park that has a ticketless parking system (Urban Property Group may collect licence plate details and in certain circumstances, name, email address and telephone number to measure parking duration and to provide data to improve the management of the car park);
Use mobile applications developed by Urban Property Group or logon to wireless facilities provided in a Urban Property Group managed building or shopping centre;
Lease, or express an interest to lease, premises, or spaces (including retail pop up spaces), including any related guarantors (for example, when negotiating, entering into or applying to enter into a lease with Urban Property Group);
Seek employment with, or work for, Urban Property Group including as a contractor (for example, Urban Property Group may conduct background checks prior to offering you a position of employment);
Supply goods and services (for example, when establishing records and systems to enable payment for goods);
Use Urban Property Group’s websites, social media and other online services;
Are provided a loan or other financial accommodation by Urban Property Group; or
Otherwise interact with Urban Property Group.

Urban Property Group only collects personal information that is reasonably necessary for us to conduct and operate our business. The types of personal information which we collect include:

Personal details (for example, your name, gender, address, email address, contact details, date of birth, photographic or video images);
Information needed to verify your identity such as your drivers licence, passport or Medicare details;
Your tax file number;
Information about your financial position and credit-worthiness;
Professional details (such as your occupation and job title);
Information including your image collected via our CCTV systems;
Information about you that is required or authorised by law;
Your opinions and/or preferences about Urban Property Group’s products, services or staff;
Information about how you use our products and services; and
Other details regarding our interactions and transactions with you.

Sensitive Information

Sensitive information is a subset of personal information which includes (for example) information about race or ethnicity, political or religious beliefs, sexual preferences, criminal record and health information (including biometric data).

Urban Property Group generally does not need to collect sensitive personal information to operate our business. However, in certain circumstances, Urban Property Group may collect sensitive information about you if it is reasonably necessary to do so. Where this is required, we will obtain your consent to collect this information. Your consent to our collection and retention of this information can be withdrawn at any time by contacting the Privacy Officer (refer to details at Section 11). To update sensitive information, refer to Section 9 of this Policy.

Applying for employment with Urban Property Group

Urban Property Group collects personal information from you if you submit an application or register interest for employment with Urban Property Group, such as your name, title, gender, date of birth, contact details, qualifications and work history (including references and other information included in a CV, resume or cover letter as part of the application process). Generally we will collect this information directly from you.

We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number and superannuation information, and other information necessary to conduct background checks to determine your suitability for certain positions. We may also collect information from third-party sources including any information that is readily available via publicly accessible online profiles, where the collection is reasonably necessary for our functions and activities.

If your application is unsuccessful, Urban Property Group may retain your personal information for a reasonable period, to consider you if a more appropriate opportunity becomes available. Where you do not want us to do so, you can request the removal of this information.

Security holders

We may also collect information to maintain security holder information in accordance with Australian Securities Exchange requirements, such as:

The name of the individual security holder and any trustee (if applicable);
Personal details relating to any power of attorney (e.g. the attorney’s name, address, occupation, date of birth and phone number);
Bank account details; and
Your SRN or HIN.

When we collect personal information from security holders, we may also use and disclose it for other reasons relating to your security holding, such as identity verification, providing security holder services, sending you correspondence and documents and responding to complaints or enquiries.

4 NOTIFICATION OF COLLECTION OF PERSONAL INFORMATION

Urban Property Group takes reasonable steps to provide a privacy collection statement at the time we collect personal information from you. This privacy collection statement will generally include details about the purpose of the collection, the entities that your personal information will be disclosed to, overseas recipients of your personal information (where applicable), and that this Policy contains information about how you may access your personal information held by Urban Property Group and how you may make a complaint.

5 USE AND DISCLOSURE OF PERSONAL INFORMATION

Urban Property Group operates a number of businesses which handle personal information. The personal information we collect will generally be used or disclosed for the purposes for which it is collected, and for any other purpose related to that primary purpose and for which you might reasonably expect us to use it (including as described in this Policy).

In general, Urban Property Group uses personal information for the following purposes:

To manage our relationship with you;
To provide products or services that have been requested by you;
To communicate with you;
To manage and enhance our products and services, including analysing customer feedback and future customer needs;
To provide ongoing information and marketing about products and services that Urban Property Group believes you may be interested in, where you have requested or agreed to receive this information and have not opted out;
To manage security and safety requirements in Urban Property Group managed buildings and sites;
To assess your suitability as a prospective tenant, employee or business partner;
To recruit employees and contractors;
To fulfill our obligations to employees; and
To comply with our regulatory and legal obligations

Your personal information may be disclosed to other entities within the Urban Property Group group and used by those entities for the same purposes for which we are entitled to use it.

Disclosures of personal information to external third parties

We may also disclose your personal information to external third parties in certain circumstances where authorised or permitted by law. Those third parties may include:

Urban Property Group’s contractors, consultants, advisers and service providers who assist Urban Property Group in the operation of its business or provide services to us or our customers (for example, a company which helps maintain Urban Property Group’s computer systems or sends out Urban Property Group’s mail);
Joint venture partners for the purposes of seeking relevant regulatory approvals;
Third party lenders and insurers;
The Australian Securities Exchange, the Australian Securities and Investments Commission and other regulatory authorities or government agencies as agreed to or required by law;
Anyone authorised by you; and
Relevant external third parties in situations when Urban Property Group is required by law to provide the information.

Urban Property Group does not sell personal information to entities outside the Urban Property Group.

Disclosures of personal information to overseas recipients

From time to time, Urban Property Group may disclose personal information to external third parties located outside of Australia. These currently include organisations located in the countries listed in the Appendix to this Policy. Urban Property Group will only disclose personal information overseas in accordance with the Privacy Act. This includes taking reasonable steps to ensure that the third party has appropriate data handling arrangements in place.

6 DIRECT MARKETING

Urban Property Group may use or disclose your personal information for the purpose of sending you marketing materials to inform you about our products and services, upcoming promotions and events, or other opportunities that may interest you or as otherwise permitted under applicable laws.

The individual’s prior consent will be obtained before personal information is used for marketing purposes in situations where the personal information has been collected from the individual and the individual would not reasonably expect Urban Property Group to use the information for that purpose, the personal information has not been collected directly from the individual or where sensitive information is involved. If you no longer wish to receive marketing materials from us, you can opt-out via the relevant method provided for in an electronic marketing message you receive (e.g. via an ‘unsubscribe’ link) or write to the Urban Property Group Privacy Officer (refer to contact details below) at any time.

If you opt-out of receiving marketing material from us, Urban Property Group may still contact you in relation to our ongoing relationship with you.

7 SECURITY OF PERSONAL INFORMATION

Urban Property Group stores information in paper-based files or electronic record keeping methods in secure databases (including trusted third-party storage providers based in Australia and overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed).

Urban Property Group takes reasonable steps to protect personal information that it holds from misuse, interference and loss and from unauthorised access, modification or disclosure. Urban Property Group maintains physical security measures over its physical premises and paper data stores (including through locks and security systems at our premises), and a range of computer and network security measures over its electronic systems (such as systems access, user identifiers and passwords, multi-factor authentication, firewalls and data encryption while data is in transit and at rest). Our websites use encryption and other technologies to ensure the secure transmission of information via the internet. Notwithstanding our use of encryption or other technologies to ensure secure transmission of information, users of our websites are encouraged to exercise care in sending personal information via the internet.

8 ACCESS TO YOUR PERSONAL INFORMATION

You are entitled to access your personal information, including any sensitive information in relation to you, held by Urban Property Group on request. To request access to this information, please contact the Urban Property Group Privacy Officer (refer to contact details in Section 11). Urban Property Group will require evidence to verify your identity prior to determining if your request can be fulfilled.

This service is free of charge unless the personal information requested requires additional preparation time. In this situation, Urban Property Group will provide a reasonable estimate of how much this service will cost and request agreement from you before proceeding.

In normal circumstances, Urban Property Group will provide you with access to your personal information. However, in some circumstances, there may be legal, regulatory or administrative reasons to deny your requested access. If access is denied, Urban Property Group will provide you with the reasons for doing so.

9 CHANGING YOUR PERSONAL INFORMATION

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.

If you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request the correction of your personal information by contacting the Urban Property Group Privacy Officer (refer to contact details below). After receiving a request from you, we will take reasonable steps to correct your information.

We may decline your request to correct your personal information in certain circumstances in accordance with the Privacy Principles. If we do refuse your request, we will provide you with the reasons for doing so and will include a statement with your personal information about the requested correction.

10 RETENTION OF PERSONAL INFORMATION

Where we no longer need to use or disclose your personal information for any purpose required under the Privacy Act, this Policy, or where we are not otherwise legally required to retain that information, we will take reasonable steps to either destroy or de-identify personal information.

11 COMPLAINTS

You can make a complaint to the Urban Property Group Privacy Officer if you believe that we have breached our obligations under the Privacy Act or failed to comply with this Policy. Any complaint should be made in writing and sent to us using the contact details in Section 11.

Urban Property Group takes privacy-related complaints very seriously. We will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. First, we will consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint.

If your complaint requires more detailed consideration or investigation, we may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.

In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

If you are not satisfied with our response, or we have not responded to your complaint within 30 days, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC) as follows:

Phone: 1300 363 992
Web: www.oaic.gov.au
Address: GPO Box 5218 Sydney, NSW 2001

13 CHANGES TO THIS POLICY

We may update this Policy from time to time to reflect our current information handling practices, to take account of new laws and technologies or the changing business environment, and to reflect changes to our operations and practices.

When we do so, the updated Policy will be available on the Urban Property Group website at https://urbanpropertygroup.com.au/. We recommend that you regularly visit our website and review this Policy.

14 APPROVED AND ADOPTED

This Policy was last approved and adopted by Urban Property Group on 18 March 2024.

APPENDIX – DISCLOSURE TO OTHER COUNTRIES

Updated 18 March 2024.

Personal information may be disclosed to third parties performing services for Urban Property Group located in the following jurisdictions:

The United States of America;
The United Kingdom; and
Ireland